FT FORTEENS 

Returns will only be accepted for products that have been damaged in transit or products that have physical defects or in case of incorrect product been shipped. 

what conditions can I return/ replace my product?

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – Physical damage/tampered product or packaging
• Incomplete order
• Missing products
• An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request.

Should you wish to return all or part of your order, you need to inform us within 2 Days of receipt of the products by writing to us on ftforteens@gmail.com

Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, FT FORTEENS will proceed to inspect the same and validate the claim.

Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.